Office Management: Secretarial Role and Responsibility

• Eyes & Ears of the CEO, Board and Management

• Deciding on the tasks

• Preparing the agenda

• Distribution of tasks

• Preparing notes / minutes for the office, Board

• Action Taken Report

• Compliance status

• Information seeker and dissipater

• Complimentary Role for administration

• Advances in information technology and

increased computerisation

• Changes in organisational structures

• Changes in organisational cultures and working

practice

• Require upgraded secretarial work

• Resulted in decrease in the quantity of more

routine and mundane work

• Increase in the quality and accuracy of the work

produced by secretaries

• Move towards flatter and less hierarchical

structures has given more senior secretaries the

opportunity to take over some managers’

responsibilities

• As team workers

‰ need to be assertive

‰ to manage pressure and conflicting demands

‰ to have an understanding of group dynamics

‰ both co-operative and collaborative, and be able to

manage conflict and consensus

• As independent workers

Office Management